Frequently Asked Questions

Yes it is!

For curbside pick-up, you can either order online and select “Store Pickup” as your shipping method, or call us at 541-485-5100 to make a phone order.

• Our standard hours Monday through Friday  9am-6pm and Saturday  10am-5pm. We are closed on Sunday.
• Our summer hours are 9am to 6pm Monday through Friday. We are closed Saturday & Sunday.
• Phone orders are ready upon order completion, as long as everything is in stock.

Not at this time.

We process orders with bill to and ship to addresses in the United States.

You bet!

Call our knowledgeable experts at 541-485-5100 during business hours (Pacific time), and we can help figure out which products would be best for you.

Get free shipping on orders of $99 or more within the continental United States and just $4 to Alaska and Hawaii.

Get $5 shipping on orders of $50-$98.99 to the lower 48 and $8 to Alaska and Hawaii.

Orders under $50 ship for $7 to the contiguous states and $10 to Alaska and Hawaii.

It depends when you order.

• Generally orders placed before 3:30, Monday through Friday, ship that same day via United States Postal Service.
• Orders placed after 3:30 go out the next business day.
• Orders placed on the weekend will be included in Monday’s mail pick up.

Yes.

At Evergreen, you can shop any way you want. If you don’t wish to shop online, you may call the store to make an order.

Yes.

Evergreen Nutrition has taken all precautions to ensure that your shopping experience is as safe as possible. Our website utilizes a technology called Secure Socket Layer (SSL) to prevent unauthorized parties from intercepting your credit card information.

In most cases, yes.

Evergreen Nutrition makes every effort to provide you with products of the highest quality and freshness. Our ultimate goal is to satisfy you, but occasionally a product may not meet your expectations.

DAMAGED ITEMS: If you receive a damaged product we will gladly replace the product at no extra shipping cost to you or issue you a full refund. Please notify us within 72 hours of receiving any damaged items using the contact form. Include the invoice number and the item(s) that were damaged as well as a phone number.

RETURNS FOR OTHER REASONS: We will gladly accept unopened returns within 10 days of purchase with a full credit for the amount of the cost of the merchandise you return. All returns of an item in a quantity of 6 or more will incur a 20% restocking fee. Shipping charges are not refundable. You will be responsible for the shipping cost incurred in returning product(s) for refund. PLEASE NOTE: We can not accept returns on heat sensitive or perishable items.